Woolwoths Pathetic Customer service

After being a loyal Woolworths customer for many years I have been disappointed twice by Woolworths pathetic systems and customer service. Once at Tygervalley(28th Nov) and then again at Canal Walk(21St Dec) a system error lead to a double payment being debited from my credit card. After being promised a reversal of funds in minutes, it cost me phone calls and a 2nd trip back to Tygervalley and then interviewed and kept in store for 2 hours without success....the money was eventually returned 3 weeks after purchase. At Canal Walk on 21st ...same story, and after being promised my the manager Adrian Arendse he would sort it out with financial manager and call me back....a week later I'm still waiting. Pathetic Customer experience from a once loyal customer.