Woolworthworths Financial Service and online details differ

This is about the Financial Services Division who clearly do not know what they are doing I sent proof of everything to them only to get a demand letter This is what I wrote to them Dear Sirs , I’m writing regarding my store card account and an over-limit charge I received today. On, I checked my account statement and online portal, which clearly showed an available balance available to spend. Based on that information, I made a purchase using my card. Now I’ve received a notice stating I overspent my limit and must pay the full amount immediately. I’ve been told this is due to an error in your finance/accounts department, where my available balance was not updated correctly at the time I made the transaction. This was not my error. I acted in good faith based on the balance information you provided me online and at the store at the time of purchase. It is unreasonable to hold me responsible for a mistake on your side and then demand immediate payment plus penalties. To resolve this, I request that you: 1. *Rectify the account* by removing any over-limit fees, interest, and penalties app**** due to this error. 2. *Adjust my credit limit* to accommodate the amount in question, so the account reflects the correct available balance moving forward. 3. *Confirm in writing* that my account is in good standing once this is corrected. I trust we can resolve this quickly and fairly. Please confirm receipt of this email and provide an update on the resolution by 26th May 2026. If I don’t hear back by then, I’ll escalate this to the relevant finance divisions and more with all proof of your error and my spending Kind regards, P J Crane *** Tel - ***