WOOLWORTHS/MBD TERRIBLE DEBT COLLECTION

I opened an instore card and a credit card with Woolworths in December 2022 during the year of 2023 I lost my job and I was unable to pay off my accounts UIF failed to pay my claim in time as I was unemployed and no income, both my accounts were in arrears for about 6 months. I found a new Job and I started paying off my accounts unfortunately the credit card account is handed over to a terrible debt collector "Munnik Basson Dagama Incorporated" and Woolworths is failing to assist me as their customer in this matter. As advised by Woolworths financial services MBD doesn't want to cooperate with me in this matter and Woolworths consultant said she does not understand why as the account was pre-handed for collections and not sold to MBD and now MBD don't want to provide me with a detailed statement. Woolworths financial services consultants said they unable to access my account since it was handed over to MBD. I believe my account is no longer in arrears after I have started paying my monthly installments and MBD wants me to settle the account. @Woolworths financial services please advise if this is your wish for me to settle the account and close the account as advised by MBD consultants over the phone (calls are recorded as advised) because I want to bring the account up to date and continue using your services.