Woolworths/Dawn Wing drops the Christmas ball.

I struggled for days with the Woolworths online store, it wouldn't process my order. When I went in to the store to ask for assistance the page wouldn't even open and the app didn't even work. When I initially placed the order delivery was by the 15th, well in time for my family's departure on the 17th. Due to the website not working, when I finally got the order placed the date had changed to the 18th. I dealt with Norma van Wyk and she was amazing in trying to get the package to its destination in time. Unfortunately Dawn Wing, your courier company, decided they will only deliver the package on Tuesday. This is too late, as my family is leaving on Monday. The package should have gone with them. Thanks to Woolworths and Dawn Wing, an eight year old boy will not receive his Christmas present in time. Thankfully Mr Price (of all places) offers better service and will deliver the parcel TO THEIR DOOR IN AUSTRALIA.

The order I placed must be cancelled. It is of no use to me. Norma has all the details.