Woolworths’appalling service. Never again will I ever buy from them!

On the 10th December 2020, I bought 2cases of sparkling wine, order number ***. I got an email confirming that delivery will be made on the 18th. New alcohol restrictions were implemented and this wasn’t possible as it fell on a Friday. You would think the next business day I will receive my delivery, but nope. I called the Woolworths call center on and was told they will be delivered and still nothing has been delivered. I followed up on 2 emails each from 2 salespersons and do date nothing happened. I really don’t even know what to do anymore, I have guests over who now have to be inconvenienced by this appalling service from Woolworths. I mean the purchase was done on the 10th and almost 2 weeks later nothing has been delivered. In my entire years of buying online I have never experienced such disappointing service.