Woolworths zero quality

I visited the Gateway store on Tuesday 6th Jan at approximately 1:20 pm and spoke with the manager on duty, Mr Dhiresh Dabi, as the store manager, Ms Petronella, was unavailable.

Mr Dabi assessed two pairs of shoes that were purchased in 2025 and stated that they were purchased in 2021, based on the manufacturing serial numbers. He was unable to locate the items on my Woolworths app, despite my explanation that the purchases may have been made using cash, card, or a voucher. He subsequently refused to assist me further.

I found his approach unprofessional and dismissive, and I was made to feel as though I had deliberately damaged the shoes Both pairs of wedge heels had the soles opened up and the so called leather straps worn out.. Upon inspection, it is clear that the issue is a manufacturing defect. No apology was offered, nor was any empathy shown, which is disappointing given Woolworths’ commitment to quality and customer service.

I have been a loyal Woolworths customer for over 15 years, and the level of service I experienced was both disrespectful and unacceptable. I kindly requested that woolworths review the attached photos emailed to the customer service deptof the shoes and make an informed decision regarding this matter. To my surprise , I received an email today from a lady Aureen August to inform me that she was not able to override the decision that the store made.

I def will not be supporting the Woolworths brand as you do not uphold your motto of quality.

I look forward to your response.

Kind regards, Priseldene Boaz

On Mon, 05 Jan 2026, 13:03 Customer Service, <***> wrote: Hi Priseldene,

We have resolved WW-210002-W3M6D3: Quality, and we hope we were able to help.

If you need any further assistance, feel free to contact us again – we’re always here to help!

Kind regards, Woolies Customer Service

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