Woolworths Zero Commmunication

My husband had a Woolworths account which he hardly used and forgot about. Woolworths never once called him or emailed him (they had all his contact details as he always gets spam from them) to tell him he had a small balance owing. They put this debt straight to Brooks Luyt who then sent a demand for the princely sum of R323.43. This was immediately paid on the 9th May 2014 and proof of payment sent to Brooks Luyt. I have all correspondence and proof of payment and the reference number on the proof of payment I have inserted below.To make matters worse, my husband emailed the customer care centre on the 12th May to complain about not being contacted and a lady Michelle Jaftha rep**** saying she was unable to assist him but she had forwarded his request to the Financial Services department who would respond to him directly. To date he has never received an email or call from them. Today, my husband received a demand out of the blue from RL Daly in the amount of R400.54 for the same account. This is absolutely shocking of Woolworths. We need this cleared up immediately. Will someone in management from the Card Division call me as a matter of urgency.