WOOLWORTHS-YOU’VE LOST A LOYAL CUSTOMER

Before leaving on an overseas trip middle March, I settled the outstanding amount of R 177.95 owing on my Woolworths account on 14 March. I paid in store, not online, and used my FNB credit card. I was given a receipt, which is not with me in the US, but at home in South Africa. My April Woolworths e-statement, as well as multiple emails from the Finance Department reflect no such payment, but that my account is in arrears. Despite my endless communication with them, and a copy of my bank transactions reflecting my payment to Woolworths of R178.00 on 14 March, I have now been informed that my account “will be handed over to a collection agency if payment … is not received.” I find this matter distressing and insulting! This is NOT my problem!! Woolworths, your treatment of a loyal customer is despicable!! I am furious that I have to endure this nonsense, and am adamant that Woolies will no longer be my favourite go-to store on my return to SA in July. I never thought I would say this, but Woolworths is not worthy of my patronage. How sad. F. Malherbe