Woolworths, your poor customer service is totally unacceptable!

On 29 November 2020, I purchased items online due to avoiding long queues in store. I received a no reply email indicating that my order will be delivered between 07 - 09 December 2020 between 08h00 to 17h00. I haven't received any call from the retailer to date relating to my items which are fully paid for. Suddenly i find another email stating that my order will be processed between the 14th to 18th December 2020. Seriously? This is totally unacceptable Woolworths, you can do better than this. I purchased these items because I have visitors now I must be delayed by another week and a couple of days. I demand that you give me a call and deliver my goods no later than tomorrow afternoon by 17h00. Additionally, do not assume that someone is at home because of the unrealistic times you've stipulated on the delivery note.

I hope that you will call me and clarify with me the best suitable time for this delivery so that I can ensure that I'm home to receive and verify them accordingly. I'm truly annoyed by this type of poor customer service!!