Woolworths your Call Centre Agents are ***********

I’ve been Woolworths customer since 1999, I was a full time student and permanent employed. First week of March 2023 I contacted their call centre regarding replacement of credit card. I did everything with gentleman at credit card division and informed me to wait for it as it takes 7-14 days, 14 days passes and decided to visit Woolworths branch and they confirmed there is no credit in their as I choose to be delivered to them. They contacted call centre and gave me the phone, the lady on the side told me there is no application pending and asked what possible happen she had no idea possible the gentleman has done the application wrong and I app**** again this time I was told it take 7 days since it’s replacement and the cashiers at the branch concurred with that rule. I waited for 7 days still no response and I decided to contact the branch the female customer service worker told me there is no card created on their system usually shows even if it’s pending. I phoned call centre consultant by the name Jayden who told me new story that it was created in 7th March later cancelled and 23 March was created and cancelled again I must go to the branch and do enquiries and I did. Bear in mind I am visiting the branch for the third time. The branch customer service consultant I spoke to on the phone physical check from envelopes and it was all in vain. I also spent my Easter weekend emailing to customer service but only received apologies with no positive action. One said she only can see 1 application done on the 27th March. I am still waiting for credit card replacement till today.