Woolworths you are tiring

Im not happy with woolworths, i orderd flowers and perfume for my mombon the 31st, on The app it said it will deliver before4pm same day, around 2pm they now split orders to say ill get perfume on Thursday and flowers the next day, i called in to cancell the whole order, they said theyll refund me in 3 to 5 days, the ddnt deliver flowers as well, what shocks me is that today they just delivered the perfume and gift bag. .. am not sure about flowers that were supposed to come on the 31st.. or my cancelled order