Woolworths worst shopping 🛍 experience

Good day

I placed an order online on July 14. Due to the riots, the order could not be delivered and was cancelled. To date Woolworths has not refunded my money of R2767.73

I’ve heard all sorts of shenanigans suchs as Woolworths didn’t debit my account but I have an order number and the funds were reserved, the reserved funds didn’t returned to my cheque account which Woolworths staff confirm is the case. When I follow up on the query, every different colleague who picks up the email because they don’t assign one person to respond and resolve the query tells me a different story.

It’s very sad. I need my money. I’ve been to the store, and their staff are so rude 😯 it’s very sad. Please if anyone can advise me where can I get help regarding my query. I have tried for almost a year now.