Woolworths - worst service ever

I phoned for my replacement card on 15 October 2015, I still have not received my card!Now I phoned customer service and I was informed if I now want them to send the card to the store here at Loch Logan Waterfront, I need to go into the store with my identity document!This is bollox!I do not have a car and why now this nonsense!Woolworths I need my new card urgently!!!