Woolworths worst customers service online…

Placed an order and two items were missing from my order and two items that I did not order were included in my order.I informed Woolworths.Spoke with Axolile Booi who informed me in writing VIA EMAIL that a courier will be sent today to collect the wrong items and redeliver the correct ones at the same time..To my surprise I receive a call just now from the courier saying they were sent to just collect the wrong items and were not given anything to deliver to me…Charlene Titus is making the process hell as she is the one giving me the run around…Am very disappointed in Woolworths and how they’ve handled my query.