Woolworths worst customer service in South Africa!!!

Worst ever customer service - from all platforms I used. 11 x emails - no responses, 7 x international calls to Customer Care - call agents not competent or transparent in dealing with complaint, 5 x web complaint submissions - no replies, 4 hour long Online Whatsapp chat - just to be advised it will be investigated. Woolworth decocted an unauthorized R19 000.00 from my accounts when my debit order was only R 1096. When transparency and refund on this was requested - I was treated like a ********, being investigated beyond the point of comfort. All transactions are evidential on my statements, yet I am advised to wait 5 - 7 working days. In the meantime, I now have missed payments on other financial obligations, financial penalties for missed payments and hungry children - should they also wait 5 -7 working days before I can feed them? Woolworths takes no responsibility for their errors and has not demonstrated one grain of professionalism or empathy with their clients. I am shocked with the lack of service this "Private Institute" provided and the lack of competence. There is big difference between R1096 and R19 000... The level of dissatisfaction does not even deserve a 1 Star rating - there should be an option for ZERO stars!