Woolworths won't respond to Customers complaints

Woolworths lie about customer service and do not message or call back as noted on there response on FB.

Seems like theres no care given with the 'quality' selling point and they accuse people of lying and will respond or provide you with any explanation.

I got excited and took advantage of the 20% off discount last week at the fragrance counter. This is my 4th bottle of Lancome La Vie Est Belle and this bottle is disgusting. It smells nothing like what I know and it's making feel ill. It seems to be lined with something potent. It gave me a headache and caused shortness of breath. I tried it for the second time and same reaction. I dont know if it's a batch issue. I purchased it at Woolworths Sandton City. I'm disappointed that I not only feel cheated out of R1400 after the discount, but that it was my first time buying a fragrance at Woolworths and this is what happens. The worse is, it's making me feel sick and I do not know if others are having the same reaction.

I do not have the box, because I threw it away, as it's a perfume I know. The only way you can confirm my purchase is with my rewards card, but Customer Service wont even check.

I'm not asking for a refund, but the most disgusting thing about all of this...Woolworths says they dont stock this version of the perfume...because in the light I took the photo, it doesnt look like the pink liquid on their online profile!!!!!

So basically I'm lying. Even though I bought 2 perfumes at once and the one being fine. How do we accept this kind of customer service from such a big brand and where customers are not spending pocket change?

They are yet to call me back and say they cannot go against the stores decision, yet I never went to the store. I went straight to Customer care.