Woolworths won’t deliver my online order

I ordered goods from the Woolies App on the 3rd Of June which were supposed to be delivered on the 7th of June. To my surprise I did not receive the goods and I called Woolies online to find out why ans I was told I put in an incorrect cellphone number. I then asked for my numbers to be changed. It is now the 14th of June and my Goods still have not arrived. When I call Woolworths for online purchase no one seems to care especially the lady called Nathi or Unathi. Woolworths tell me what am I supposed to get my order?