Woolworths will unjustly charge you and refuse to resolve the issue

Icing on the cake to below is that Woolworths keeps deleting my messages on Instagram and Facebook without even attempting to resolve so that other customers do not see the daylight ******* happening.

I’m extremely disappointed with your online shopping and account service. I made a purchase on 30 August 2025 using my Woolworths account. The items were delivered on 5 September, and I attempted to pay the full balance of R1,348.06 the very next day. However, your app kept failing to process the payment. After multiple attempts, the payment finally went through on 15 September. Despite paying the full invoice amount, I received a statement today showing: • Interest charged at 25.4% (R14.17) – outrageous! • Outstanding balance of R64.16 • R49.99 admin fee because my account had a balance on the previous statement run – which I never received until now. • Insurance charges I never signed up for. Customer service claims I’m not being charged interest, yet it’s clearly stated on the statement. They also say I’m being charged for insurance I never agreed to. I paid my account in full within 10 days of receiving my order – and would’ve paid sooner if your app worked properly. This is daylight ******* and completely unacceptable. Please address and correct this immediately. I expect transparency, accountability, and a refund of these unjust charges.