Woolworths - what a waste!

I've had some issues with my store card from the beginning. Lost my card this month, blocked it and ordered a new one (the app has an option to order a new one but apparently it isn't recognized, so have to call them), my new card arrived today, picked it up at the kolennade mall woolworths. Went to buy a few things, cards declined. Shows my payments are in arrears, which it's not, actually paid the card twice in August. Kollenade woolworths customer service called the finance department but after it went to voice mail mail (even though it states on the website and on the voicemail they are available until 9pm), just shrugged and said there's nothing to be done. So I went to the Zambezi junction store, friendliest staff, they tried calling, voicemail, then sent an email to try and figure it out. Woolworths store card still not working, I'm just sooooooo ooooooo fed up with woolworths, I'm paying a really high interest rate on this account. For an international store this is pathetic!!!!!!!