Woolworths- Waterfront

Today , 10 November 2024 at 19:12 I purchased white and brown bread (receipt attached). I typically do not check the dates on Woolworths bread, as it is always within the best-before date. However, while preparing sandwiches for my children, I noticed that the best-before date on the white bread was today, 10 November 2024.

I immediately called the store, and the gentleman who answered apologized, acknowledging that the bread should have been removed from the shelf. He then transferred me to the Foods Department Manager, Noxy, who stated that no error had occurred, as bread is only removed from the shelf in the evening on the best-before date.

She also suggested that I check the dates more carefully in the future, which I found to be an unacceptable response from Woolworths, a brand that prides itself on quality products and high standards.

However, considering that the brown bread had a best-before date of 13 November, it seems clear that this was an oversight. It is frustrating that Noxy has not acknowledged the mistake. While I am not seeking a refund of R20, I do expect accountability for this error and would appreciate a resolution to ensure it does not happen again in the future.

No supermarket in South Africa sells bread on its best-before date, and I never expected this from Woolworths. I am deeply disappointed.