Woolworths Very poor customer experience

I have had the most extremely appalling service from Woolworths contact centre, the consultant are very rude, they don't know how to speak to consultants in a professional manner, they will put you on hold for 15 minutes and transfer you between department without informing you, today i was on a call for 25 minutes being sent around between department and i had to hang up without being assisted, i have asked to complain to a manager twice and was informed one will contact me, and its been 2 month and nobody has bothered to contact me from Woolworths My experience with Woolworths customer care has been poor on all channels(store, whatsapp, call centre or the chat option on the app) i certainly would not recommend Woolworths to any shopper.