Woolworths Vaal Stores - Poor service

I had direct family, from Cape Town, visit me in the Vaal. They commented on how rude the Woolworths' staff are towards customers (in comparison to the CT staff). Today I experienced, perhaps not the rudeness, the total disregard of customer service. Firstly, I entered the Vaal Mall Woolworths around noon. There were no shopping baskets available. I noticed there were only about 12 customers (max) in the food section - the baskets were all lying at the till points. I needed to buy basics like bread, milk and heated pie (quick lunch for my son). I choose WW because the service is efficient and the staff are friendly - not because they have the best milk and bread in town! Well at the deli counter, Lebogang Molejane (I have her staff number too) decided to unpack all the roast chickens from the ovens while half the store's customers had to stand by and wait. I made a point of telling her that we are on our lunch breaks and would like to be served; her response was that she can't serve anyone because the chickens need to be unpacked first. All the customers, except 1, wanted something other than a chicken. She didn't apologise for the delay except gave me her details and said, "Do what you want." The staff at the till are always friendly but my point is that many customers shop at Woolworths because of service and quality but it seems as though that is no longer the case in the Vaal! Poor service. (The store was not busy - I walked straight through the the till so there is no excuse.)