Woolworths uselessness

After having lodged a dispute in Woolworths Financial services Rosebank on Oct. 6, 2018 and never receiving anything back from Woolworths I resent the disputed amount form to them. Then they said somebody was going to investigate and they came back saying it was a barber expense. I don't need a barber, nor have I ever set foot in one. The credit card was with me at the time of the charge coming through on my phone, in fact I was in Woolworths buying groceries. I explained that to the person contacting me, then she's going to ask for the receipt, though most probably she wont get it and I will have to pay additional money, besides the amount incorrectly taken from my account. To make it more exciting this morning I got a mail saying, that if I have a problem I must contact Absa directly....... Really, can somebody tell me how they work??? Belinda