Woolworths unprofessional worker

One of the Woolies employees basically attacked me with a confrontation in front of customers and in front of her manager, she accused me of talking about her because I reported an incident where she was rude to me, she left me at her till to go call her line manager and when he showed up, she started accusing me and raising her voice in front of this manager and he did absolutely nothing. Not an apology, not telling her this is not the way to speak to a customer. On the very same day, I contacted head office and I complained about this, not once have they ever reached out to me. So much for being "the difference" And the cherry on the cake is, this woman is a pay point controller who feels she has the right to disrespect others. Customers for that matter.