Woolworths unconcerned about shortchanging me

I ordered groceries online on the first of June. I was charged for an item worth R50 which was not included in my delivery.<br> <br> Despite 4 e-mails - 2 to online shopping and 2 to customer services - in the past 19 days I have not had any response from Woolworths. <br> <br> It is a pity that they care so little for their customers that I have to resort to taking it public in the hopes of getting anyone's attention. I can understand mistakes are made. But when they adamantly refuse to respond to shortchanging a client it goes from being a mistake to being *****.