Woolworths ****ty service

I ordered sta soft online a month ago. I was suppose to collect it at Pinelands store and a guy called to say there is no stock and they have to refund me. A month later no refund and I have been contacting the store and my husband has been going to the store but no luck. Last week they said my order has been laying there for 2 weeks already and I went on Sunday and stood for a hour the shop cause they couldn't find my order number online. The manager was no help at all, couldn't even address me or look at me while her helpful colleague who tried an assist on my matter which wasn't even in her department. I ended up paying again for sta soft because they couldn't come to a solution for me. I have wasted time and money on items that only costed R60. If it wasn't a Woolies brand sta soft I would really not buy anything online anymore. I'm disappointed in the level of service I have received and no one has contacted me back yet