woolworths transfer and sms system

On the 3rd of January I request an item to be transferred to the Chatsworth branch and was told to expect the item in a week. A week later I queried about the item and was told I would have to wait for a sms with regards with the delivery. On the 13th my mum was at the shopping center and also queried about the item and was told it did not arrive. The following Sunday afternoon I received a sms stating the item was in store. The next day I phoned to make arrangements in regards to picking up the item,I was put through customer service desk where I was told a sms was sent out on the 13th and 17th and the item would not be kept as I ignored the 1st sms.After explaining i never received the 1st sms the lady was quiet rude saying the sms was sent and it was written in the book. when i asked to speak to the manager i was put on hold for 7 minutes. When called back and spoke to the manager he was just as rude and after while said he would keep the item. after this drama i do not want the item nor do i want to deal with Woolworths anymore as i draw the line at being called a lair when i want to buy an item.