Woolworths the Worst

Hi There

I was connected to a consultant at 12:37 today. The consulantant first did not greet/acknowledge me but had me waiting on the call for another 2min whilst they had a conversation with people in the background. Then spoke to me for a minute and acted as if they could no longer hear me whilst carrying on with their previous conversation. So I wasted 10min trying to call Woolworths just to be snubbed by a consultant. If this is what woolworths deems to be customer service then its sad how their brand has fallen.