Woolworths the Grove + Dash terrible service

I placed an order for delivery between 12 - 1pm I phoned the call center when I haven't received the order According to them, the driver left at 12:03 But, were apparently given the wrong parcel, so went back to the the Grove The "track your driver" on the app however gave the location of the driver as Willow Park Manor- nowhere close to the Grove Why is the Dash app not working, and why is no one fixing it. 40min after the cut off, of the delivery time, I still don't have my order.