Woolworths take your money but do not deliver the items. Still waiting for resolution TWO WEEKS LATER

I paid for two orders on 22 December 2024. On 24 December I received two boxes, and two items were missing from the order. I immediately emailed '***' with photos. Since then, I have phoned THREE times to follow up, each time being told 'THE WAREHOUSE IS INVESTIGATING AND THEY HAVE NOT REP**** YET.". So how much longer will it take, Woolworths, to fix this issue?? These items, which I PAID FOR, are sitting somewhere in your warehouse as they were NOT IN THE BOXES I RECEIVED.