Woolworths Systems

This morning, I noticed a call from client services and called the client centre: Ref 588 639 794.

I was told my account is in arrears by R691.30 and was payable on the 10 Jan 2019.

In good faith i had paid my account on the 14 of December - earlier than usual .. but was told that I had paid before the 16 and no provision is made for earlier payments because the cycle is from the 16 to 16 of every month .. and it cannot be adjusted .. as the system is set up this way Now my account is in arrears of R691.30 - every other account was paid earlier that month but there is only an arrears problem with Woolies Store card. I will have to pay this because I signed to their terms and conditions

Wow Woolies - i think i have this store card for over ±14 years. Your system has seriously failed to recognise a paying on time client but instead has given me a harsh slap on the cheek..

I am gobsmacked for words. I will pay your minimum due amount on my January Statement but in my view point , Woolworths seriously need to update their systems for payment especially if there is two credit adjustments on one statement

thank you in advance for looking at my review, I hope you take my view point into consideration to bend a little for the clients