Woolworths Sucks Big Time

I would like to file a complaint against Woolworths return policy regarding sales items.i bought 2 pairs of shoes ( quality sale items) in the same style and in different colours. I had the 1 pair on and the heel came loose. yesterday 16/10/2024 i went to woolworths N1 City to return my shoe that broke, they refunded it however when i wanted a refund the other pair as the same thing was going to happen (quality flaw ) they refused to exchange it as i had till the 8 october2024 to return sale items bought at the quality sale. do keep in mind i bought the shoes in september24. The store manager explicitly explained that the sale item cant be returned as it is no longer on the system and it will scan zero but they refunded the same sale item/shoes and the details were on the system. i also wanted to return a dress that was too big but they refused as their return policy on sales item (8 October 2024). I then told the cashier, they will take a broken shoe back but not a pair that has not been worn. I also informed them that I would wear it and bring it broken back as thats whats going to happen and if thats the only way I would get my money back , so be it. Now the store manager Kirsten Ph & informed me today 18oct , the reason why they sending the shoe to the technology's is that I said I was going to break it and bring it back broken. and therefore they can't refund my money until they receive feedback from the technology's..its a manufacturing flawed shoe.the heel is too heavy for the back strap to maintain its weight, and its hard and not a flexible shoe. Its not rocket science.Furthermore it's an uncomfortable shoe and makes a lot of noise while walking . You don't need a technology's to tell you what's wrong with the shoe. i have reported them to the ombudsman as well regarding this matter and the return policy .