Woolworths store facade and call centers world's apart. Train your personal how to assist with queries and to resolve queries.

Woolworths south Africa please get your accounts and admin in order mixed up ID numbers mixed up accounts. Accounts handed over with no notification of the following.March I have been to the store with the store admin mentioning there is no outstanding balances rather a credit due to me. Only to find out 4 months later account is handed over for R75 which I had no knowledge off. All details are currently mixed up my ID numbers incorrect on the system. Thank you woolworths south Africa been a patron for many years but this institution is quite pathetic and can't help at the call center. Have been a loyal customer rather funny how when you need assistance no personal can assist with the matter. When accounts are being open and limits increased personal and answers are available promptly. Ref number for my calls available. Attorneys claim I am a delinquent payer and tarnish my name and received disturbing mails. Customer retention out the window will never support this brand.