Woolworths store card *****

On the 8th of August, I app**** for the Woolworths financial card, which was approved, the card delivery address was selected as Southgate mall which was much closer for me, the message i received was that i would then receive a notification as soon as my card was ready for collection which i never received until i decided to go to the store at Southgate, on arrival i was told that i was late to collect since it already expire, i told them that i never received any notification, the consultant at South gate advised me that i don't have to use the card to buy items and that i selected to use the app to make transactions, i took her word thinking she knows what she was talking about, this past weekend i decided to go test my app virtual card, as i was paying i was told that it wont allow payment, i was then referred to the same consultant who advised me that it would be possible, the lady tried checking the app but she couldn't get it right, she told me to order another card and i reminded her that she was the one who told me to use a virtual card, she decided to phone the woolworths service centre, she told them to oder a new one for me, they later said she must hand the phone to me to verify, as we were verifying, the asked me when my last transaction was, i told them that i haven't made any transaction and that was the reason we are calling, to get the card so that i can start buying, as the lady was checking i decided to check on my app and i saw that there were number of transactions amounting to 21k dating back from November, which was in space of 5days, i confirmed that it was not me since i didn't get the card and never signed for it, the lady went through everything and advised that they would investigate for ***** and they would contact me, up until today i haven't received any phone call or email.