Woolworths stole R505 due to *********** cashier

I am extremely disappointed with the way Woolworths Castle Gate handled my recent purchase.

I bought two cakes for a total of R505. The cashier told me that my card must have declined because the payment slip did not print. However, when I immediately checked my FNB app, I saw that the R505 had in fact gone off my account. I even showed her the proof of payment, but she still refused to give me the products I had paid for.

I suggested that the issue might be with their slip machine, but she dismissed it and insisted I pay again. Her exact words were: “If the slip doesn’t come out, the payment declined.”

The transaction is not even “pending” on my account. The transaction went through. Woolworths took R505 from me due to pure incompetence.

They took no responsibility for the problem and said I am welcome to come back with bank statements. I left without the money and without the cakes. I have the bank statements, but what now, I ask with tears in my eyes.

This is completely unacceptable.