Woolworths Stocktakes = No Customer Centricity

I asked to have 4 bath mats as only 1 was in the sales floor. This was at 14:30 on a Sunday, and the Fourways Mall branch closes at 17:00. I was told that they cannot sell me the 4 from the stock room due to a stock take taking place. I asked for the manager and she found it very funny and told me to come back tomorrow.

It's a classic case of Woolworths process super ceding the customer experience. Also to save expenses the stock take takes place during trading hours.

I called the customer care and logged a complaint in the Monday, today is Thursday and no one has called me to discuss this.

We are clearly good for our money to help Woolworths makes sales and in turn profits, the experience and my need didn't matter and no alternative was even entertained, only laughs and giggles.

Pathetic!