Woolworths *****ing customers money

I made a payment onto my card on 14th Nov via the Woolworths app, payment was banked by Woolworths on 15th Nov but it is still not reflecting. Woolworths Financial Services said they can't give me a time frame as to when it'll bpe resolved. This is *****, they banked the money, mine and other customers and now claiming they don't know where it is or when it'll be sorted out. I made a relatively big payment and now cannot use the funds, my credit profile is being affected negatively and now I'm going to be charged on an outstanding balance of *** amount because payment is not reflecting. Finance and IT refuses to give proper feedback, management doesn't return calls and the call centre staff was advised they can't even make contact with Finance and IT that they must go through their team leaders who are non responsive, so as a customer what must I do and where must I get answers. Woolworths is *****ing customers money. They giving no answers to where our money is and we must just sit and wait.