Woolworths Southgate & Clearwater Mall

Hellopeter

I was at Clearwater this afternoon looking for a particular school shoe. I could not find the size, asked to be assisted, the teller did and couldn’t find it in the stockroom, but on the system yes.

She said she’ll check where I can find it, Southgate was an option of which I asked her to call so they could reserve the pair because I need it tomorrow for my son.

She bluffed me and took my details and told me she’ll get back to me if it isn’t at SG, so long I can go there. I asked her if she’ll do all that within an hour because SG closes at 6pm. She agreed

Along the way I received no call! I get to SG I can’t find the shoe, and the staff at WOOLWORTHS SOUTHGATE is busy delegating duties, everyone is lazy to go look for the shoe at the back!! Finally the manager of the schoolwear department comes up to me and tells me “Clearwater was supposed to call” So making I drove all the way from the Westrand to be told that,! Suddenly they say the shoe reflects on the system but inside it’s only a single shoe! I am so not happy because I’ve been fooled by both W - Clearwater and W - Southgate and I don’t have the pair as we speak.

Woolies must invest in a staff there values and loves their job because this is not on!