Woolworths South Africa order ***

It's approaching almost a month since my purchase on the woolworth app, my items have not being delivered, I have written countless emails, direct messages and social media inbox and made calls to a point thier agents told me they are working from home there is nothing they can do, this comes after I have been promised like don't worry you will be compensated for time delay we will get back to you in an hour which is now Weeks.