Woolworths Smashbox Gateway

<p> About 2 months ago I went to Woolworths Smashbox counter in gateway. I had recieved a sms about the promotion that was running and I took my manager with me to introduce her to the Woolworths Gateway team. I was very disappointed as the ladies behaved as if they were doing us a favour by selling to us. Being a peaceable person,I queried on my products and my previous purchase in July 2015 was not listed under my Beauty profile. I was sorely disappointed, as I was promised a gift due to the fact I had bought all my products at full price. I continued to query about a powder ( Halo Powder) which I had always used and I was told it was discontinued. I still thought it was strange as it is a powder used my many people whom I know and have personally introduced to the Smashbox range. I was shown another powder (photo filter creamy) which was sold to me along with my usual foundation and primer. I was not happy overall, however I did tell the consultants I would call them if I found the product to be unsuitable. Upon starting the use of the powder I found it breaking easily as well as disintegrating when I used a brush or powder puff and falling all over my clothes and shoes. Upon further investigation, I found that the Halo powder had not been discontinued. I was **** to, it seems that you are trying to get rid of stock and forcing the below par product on unsuspecting customers who are loyal to the brand. I called the store about 2 weeks later and laid a complaint. The rep and staff had not called me back until I call back myself this week and got really upset. The Smashbox consultant who took my call, called me back the next day with the promise of the rep calling me late in the day. I am terribly disappointed as I have not had any call forthcoming from the rep or the staff. I am very upset and i even told the lady whom I spoke to that Smashbox staff treat me as if They are doing me a favour by selling to me. Clearly my money and loyalty means nothing. I have introduced many people to the product, as well as sent them to your branch and I am sorely disappointed with the service I have received in the last few months. If my R1000s and over mean nothing to your business, I will take my hard earned money elsewhere. I am very disappointed that Woolworths gateway allows this Beauty counter to treat customers this badly without care or concern. The fact of the matter is simple, My business builds your brand and I will not sit by and build your brand when you treat me, a loyal customer so badly and without any care or value for the business I give you and send to you. Furthermore, I will definitely tell all my friends and family not to support Woolworths Gateway or the smashbox counter situated within your store. I am disappointed and terribly upset that I have been treated in such a manner. Since I couldn't rate you a -5 star, I am forced to rated you 1 star. You are not even worthy of it. The client support and service I have received is beyond terrible and disappointing.</p>