Woolworths Shopping Online Customer service is pathetic

The service from Woolworths Shopping online is appalling they charged me for my order and its been 1 week I have not received my delivery. I emailed, called numerous of times and still have not received my goods. The store manager was supposed to call me I'm waiting till now. The customer service from Woolworths is shocking. Charging me for an order that I still didn't receive is *******.