Woolworths sharing Customer personal information with the wrong contact.

Good day,

This is now really a violation of my privacy.

Again I have received an SMS regarding your Customer Bafikile Immaculate.

I have now submitted a negative review on Hellopeter and will also register this with the Information Regulator because sharing another customers personal information is a violation of the POPI Act.

Screenshot_***_Messages.jpeg On 16 Apr 2025, at 14:59, Willie Prinsloo <***> wrote:

Good day,

I am still waiting for Woolworths to contact me regarding my complaint.

I received another SMS for your Customer.

I have called into your Contact Center on *** at 14H45 and spoke to an Agent, I infomred the Agent that I will be reporting this on Hellopeter and to the FS Ombudsman because you are in violation of POPI by sharing another persons information with me.

Please resolve this ASAP.

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On 15 Apr 2025, at 12:07, Willie Prinsloo <***> wrote:

Good day,

Woolworths Financial Services continue sending me SMS messages for a Woolworths Customer who’s account is not paid or in arrears.

I have called many times into Woolworths Customer Services Contact Centre to inform them that the number they are sending the SMS to is my number and not the person that they are addressing in the messages. Every call into your Customer Services is costing me money.

This is the last time that I am informing Woolworths to remove my number from this Customers profile.

My next communication will be on Hellopeter.

Please see below examples of the messages that I am receiving.

The number on which I receive these messages is the number in my email signature.

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