Woolworths service is shockingly poor

I cancelled an order with woolworths and till today I have not reviewed a refund. I called last week Friday to enquire about the refund and there was no answer after being transferred from pillar to post its like your agents just want to get rid of you. A lady called on Saturday afternoon saying she can see I am trying to get hold of woolworths. I told her what my query was and she said she will transfer me. I told her I will not go through to a department where I would have to waste my saturday waiting on the line for them. This is the last time I ever do anything with you guys and will make sure I convince my husband to close his account with you guys. Part of being a good organisation is being prepared for disaster management. Now it seems your staff is panicing and knows nothing. Online says this, in store its a different story even with the sale of items! You guys have really proven that the only good thing about your company is the fresh food nothing else.