Woolworths service is pathetic!!!!

Placed an order online, delivery was supposed to be in an hour, only to find out on the app that the order was returned to the store. I called in to ask why and was advised the driver was at the gate and tried calling which was not the case, as no call was received. I was told that I would need to order again. Have tried to only to discover I would need to pay again and the money from the previous order would only be returned within 3-5 days. What ****, woolworths is this how you operate? I needed those items and have to pay again instead of being credited into the app.... You should learn from Checkers, truly they are such a pleasure. And if any item is refundable it's immediately credited and can be used for the next purchase. What a disgrace.