Woolworths service is **********

I settled my arrears on 23 Aug 2021, Woolworths have confirmed on more than 13 emails, duplicates that I have also complained about, that I am no longer in arrears and have settled same. However whilst busy with my bond application on 25 Sept 2021, I learnt that according to ITC I am in arrears with Woolworths for the amount I had already cleared and received confirmation on. Furthermore, in Aug AFTER making payment, I called their contact center to escalate the request to update ITC and I was transferred back and forth 4 times between recoveries and support department before an agent literally hung up in my ear on the 5th of occasion. All I ask is that Woolworths synchronise their messages with ITC and update records. I am not in arrears for Woolworths as reflected by ITC and furthermore this is affecting my bond application which is a very pressing matter that I need to attend to for my families sake.