Woolworths Service is Disgusting

Since Woolworths has upgraded to the new rewards program, I have been unable to convert to the program as I have conflicting profiles (more than one profile). Endless number of calls and emails has been met with nothing but no responses. They log a ticket but don't resolve. When they phone you and they realize the issue is beyond what they can do, they tell you that their technical team will handle and they will call you to resolve the issue. Whilst this is ongoing, they don't complaint when they get your R 5000k a week. This is disgusting and I don't think this is the high standard one expects from Woolworths