Woolworths Service

I am so disgusted with Woolworths in Canal Walk, My mom and her sister went to return items which they were gifts from my kids birthday celebration obviously some of the items don't have slips however they've got tags and they were never worn. A Supervisor named Carmelita told them that "They won't be able to return the items without the slips and she will be taking the items for auditing and call them back after 17days" the most disgusting thing is that I've never had issues at woolworths with returning without a slip most especially with something that's not worn. Items that are less then a R1000 being audited? Waste of time and petrol, I am really disgusted with the service as well as the stuff. I won't be waiting for 17days I need these items returned.