Woolworths Service below standard

The is absolutely NO service at Woolworths, anybody who dealt with them from their contact center ,social media or any other channel will agree. So i bought a gift for my younger brother 's birthday .The jacket was big ,he returned it with a receipt and he was treated really bad SummyMarks Branch in Sunnyside and sent away with reason that card needed .I complained even on Twitter about this .NO SERVICE AT ALL