Woolworths Service Appauling

Good day, it shocking the pathetic service received from Woolworths. I placed an order which was not delivered due to the inclement weather. I was notified via email 30 minutes before the time of delivery was over, delivery time was scheduled between 10-12 the email was sent at 11:30. There was no telephonic confirmation just a move to the next day. This is unacceptable l. When I contacted the call centre I was promised the order will be canceled and I will be refunded once the store confirms this. No feedback back received after making 3 calls. The agent I called at 08:00 today promised to call me back however no response. The manager Imad doesn't take calls. I again left a message for a call back with Mia now. Shocking service that my money is taken yet I need to constantly make follow ups.