Woolworths Secunda - Cornelia Stoltz

I visited the Woolworths Secunda branch and was having such an unpleasant experience. Literally spend over 3 hours in the store and was told that I blocked my woolies card which frustrated me as this was never the case. Eventually the branch manager stepped in and she resolved everything within minutes. I want to state to woolies that they have employed one of the best managers in you business. Cornelia Stoltz clearly showed what customer engagement and superior service is all about. I would like to thank her for treating me with dignity and she even walked with me to the exit apologizing about my experience. I always believe that you must acknowledge outstanding customer service and in this case Cornelia Stoltz showed that she is a leader in the business, showing excellent customer service and her empathy was off the highest level. I will share my experience with my Nedbank head office colleagues and will keep coming back to woolies because of Cornelia Stoltz.

Thank you Cornelia Stoltz for your assistance and is highly appreciated!!!

@woolies, you have a gem in your business and hope she is appreciated.

Regards Sachin Maharaj Business Relationship Manager Nedbank